General Terms & Conditions
The main contract terms for using Acorn Media services, including billing, renewal, cancellation and liability.
View TermsLegal
Legal Resources and Policy Pages
Find the full set of Acorn Media legal documents, terms and policies that govern our services, hosting, data handling and domain management.
Last updated: 22 April 2026.
Pricing and Quotations
All prices listed on our website are subject to change. Official quotations provided to clients are valid for 30 days from the date of issue, and the terms of those quotations govern the work agreed.
Acceptable Use Policy
Your rule book for permitted behaviour on our servers, including prohibited activities and enforcement actions.
View AUPService Level Agreement
Our uptime commitment, maintenance windows, support response targets and service credit policy.
View SLAData Processing Agreement
Details of how we process personal data on your behalf under UK GDPR and the responsibilities of each party.
View DPADomain Terms & Conditions
Registrar relationships, renewal responsibilities and transfer out procedures for domain names.
View Domain TermsSocial Media Services Terms
Details on social media approvals, platform requirements, content ownership and suspension for non-payment.
View Social Media TermsSoftware Development Terms
Custom development project terms for scope, change control, acceptance and ongoing maintenance.
View Software TermsPrivacy & Cookie Policy
How we handle personal information, cookies, analytics and customer privacy.