Acorn Media Limited is a reseller on behalf of ENOM/Tucows. Acorn Media therefore has an obligation as part of our contractual agreements to assist Registrants should they contact us directly.
If you are the Domain Administrator:
If we are contacted by the Registrant of a domain name which you are administering within your Acorn Media account, in the first instance we will ask the Registrant to contact you directly as the account holder currently managing their domain. Should the Registrant be unable to contact you, we have implemented a procedure to assist Registrants, namely the ‘Domain Release’ process.
This involves Acorn Media assisting the Registrant in regaining control of their domain registration. We will:
If Acorn Media receive a Domain Release request which involves a dispute over payment for the registration or renewal of the domain, we will allow you to recover any outstanding amount due for the domain name only, prior to the domain being released to the Registrant.
Important: No other outstanding fees e.g., Consultation, Web Design, Hosting fee etc. can be used to withhold a registration from being released to the Registrant if requested.
If you are requesting the release of a domain, you must: